323 818 2999
sales@giftpluspromotions.com

FAQ

Frequently Asked Questions:

Q: How can I contact GiftPlus Promotions?
A: Please send inquiry email by sales@giftpluspromotions.com, we are able to response within 2 hours.  We get several sales persons taking care of different products, So E-mail inquiry is the best option to response your question accurately. For urgent issues please call our customer service hotline 323 818 2999.

Q: Do you keep any domestic stock?
A: No. There is no stock product in Unites States, and all samples and products ship direct from China.

Q: Is the pricing on website confirmed?
A: Yes, confirmed.

Q: What is the price terms?
A: It’s door to door price, freight is included to one U.S or Canadian continental location. The goods are send directly from China warehouse and any duties, brokerage and freight is included.

Q: What is the lead time?
A:  It depends on the order quantity, regular lead time 12 to 50 business days. Please send us email by sales@giftpluspromotions.com for more information.


By purchasing merchandise from GiftPlus Promotions, you agree to abide by the following Terms & Conditions.

Prices

All prices are D.D.P to United States or Canada address. Prices in the catalogue are subject to change without notice; however the order confirmation price will be the governing document. 

Artwork

a) File Format

 All artwork must be submitted in electronic format. Acceptable formats include:

I.  Vector

II. CorelDRAW (.cdr)

III. Illustrator (.eps) 

 b) Text

 All artwork text must be converted to one of the following in order to be  produced.

I. outlines

II.  curves

III. paths
 Changes to artwork design after submission are subject to a flat rate fee of $50(A). 

Right To Promote

GiftPlus Promotions reserves the right to use all products in our advertising and displays unless otherwise specified in writing at the time of the order.

Rush Orders

Rush services are available by special request and the production capability of the factory.  Orders produced quicker than the standard production period will be subject to a rush charge and will be stated on your order confirmation prior to production.  

Cancellations

Any and all costs incurred prior to an order cancellation will be subject to invoicing including a 15% cancellation fee.  Orders already in production cannot be cancelled without a written approval from GiftPlus Promotions.

Returns

A written authorization must be obtained from our factory before goods can be returned.  GiftPlus Promotions will provide a Return Authorization # (RA#) which must be clearly identified on the returned goods.  For non-customized merchandise, a restocking fee of 25% will apply in addition to all freight charges.

Samples

All samples and catalogue requests are shipped from China. It is expensive to ship sample using client’s account and we suggest ship them using our account and it cost $ 35 for the parce weight under 2 lbs (Power bank sample charge $ 50). Regular sample shipping takes one week.

Placing Orders

All orders must be:

  1. Sent by email or fax.
  2. Written on a company order – verbal orders will not be accepted.
  3. Must be accompanied by a signed order confirmation (this confirmation will be sent via email).
    Please noteFailure to provide a signed order confirmation may result in production delays. 

GiftPlus Promotions will not be held responsible for errors or discrepancies upon return of a signed approval.  The signed approval of the order confirmation will be the governing document.  Any changes to orders must be made with written consent – a new order confirmation will require a signed approval prior to production.

Copyrights & Trademarks

GiftPlus Promotions assumes no responsibility for any copyright or trademark dispute and will not be held accountable for copyright or trademark reproduction.

Proofs

For each order, a digital art proof will be sent for approval (including repeat orders). All digital art proofs must be:

  1. returned with a signed approval prior to production
  2. returned within 24 hours

Pre-production proofs can be provided for most orders placed with GiftPlus Promotions at no cost (excluding shipping charges).  Please note the lead time will increase for orders requiring pre-production proofs.

Production Time

All standard production times stated in the catalog may be subject to change.

Shipping

All orders will be sent direct from China branch, duties, brokerage and freight is included.  Every effort will be made to ship with the least expensive method unless customers request other arrangements.

Proper addresses must be provided as PO Boxes will not be accepted as a shipping address.  GiftPlus Promotions will make every effort to contact the distributor if delivery instructions are not clear or correct GiftPlus Promotions reserves the right to ship goods to meet the specified delivery date and the distributors will be solely responsible for freight charges incurred. 

For split shipments a $5.00 charge will be added per location.

GiftPlus Promotions will not be held accountable for any shipping errors, damage, or delays once the goods have left our warehouse.

Over/Under Runs

Due to the nature of our business, we reserve the right to ship up to 10% over or under quantities ordered and invoiced accordingly.  Every effort will be made to ship orders with exact quantities.

Payment Terms

A credit application is required for all new accounts. Payment procedure is as follows:

  1.  50% deposit is required for the first order.
  2.  The balance (including shipping charges if applicable) is to be paid prior to shipping from the warehouse.
  3. There will be a $30 service charge for any returned cheques.